Frequently Asked Questions
Everything you need to know about your Salomon gear and orders.
What are your shipping rates and delivery times within Australia?
We offer free standard shipping on all orders over $150. For orders under $150, a flat rate of $10 applies. Delivery typically takes 3-7 business days depending on your location.
How do I return a product if it doesn't fit?
Salomon Australia offers a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal for a refund or size exchange.
Do Salomon shoes come with a warranty?
Yes, all Salomon footwear and gear come with a limited 2-year warranty against manufacturing defects. This does not cover normal wear and tear or damage from improper use.
How do I find the right size for running shoes or ski boots?
We provide a comprehensive size guide on each product page. We recommend measuring your foot in centimeters and comparing it to our size chart to ensure the best fit for technical performance.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Apple Pay.